Privacy Policy

1. Introduction

ZSDecor (“we”, “us”, “our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide when you visit our website, purchase our products, or otherwise interact with our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our Service to you. The types of information we collect include:

a) Personal Information You Provide to Us:

• Contact Information: Your full name, email address, phone number.
• Shipping Information: Your delivery address, including city and postal code.
• Billing Information: Your billing address and payment details. Please note that sensitive payment information (like full credit card numbers) is processed directly by our secure third-party payment gateways and is not stored on our servers.
• Order Information: Details of the products you purchase from us.
• Communication: Any information you provide when you contact our customer support.

b) Information Collected Automatically:

• Device and Usage Information: When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and how you navigate and interact with our site (e.g., pages viewed, time spent on site).
• Cookies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They help our website function correctly, for example, by keeping items in your shopping cart. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and invoices.
• To Provide Customer Support: To communicate with you about your order and respond to your inquiries.
• To Improve Our Service: To analyze how our customers use the site, allowing us to improve our website design, product offerings, and overall user experience.
• For Marketing and Promotions: To send you information about new products, special offers, and other updates (only with your consent). You can opt-out of these communications at any time.
• For Security and Fraud Prevention: To protect our store and our customers from fraudulent activity.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We only share your information with trusted third-party service providers who perform services on our behalf, such as:

• Courier and Shipping Companies: To deliver your orders.
• Payment Gateway Providers: To securely process your payments.
• IT and Web Hosting Providers: To help us run and maintain our website.

We only provide these companies with the information they need to perform their specific services and require them to protect your information. We may also disclose your information if required to do so by law or in response to a valid legal request.

5. Data Security

We take the security of your personal information very seriously. We use reasonable administrative, technical, and physical security measures to protect your data from unauthorized access, use, or disclosure. Our website uses Secure Sockets Layer (SSL) technology to encrypt information you send through our site. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have certain rights regarding your personal information. You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

ZSDecor

• Email: support@zsdecor.pk
• Mobile / WhatsApp: 03391911994